Note: This policy does not apply to products on the Restricted List (products not applicable for returns) are listed below.

You can make a free return payment within 07 days from the date of receipt for products ordered at Limota.vn. Products that must be returned must be products that are not in the restricted list, have no used signs and have original stamps, labels, and accessories (unless the product is defective or damaged. during transport). In addition, in order to carry out the payment, customers must also hold purchase documents at Limota.vn

The process of returning the goods is done when the package is returned to Limota.vn warehouse. We will take the next steps to check the quality of the product and proceed to exchange / return the goods or refund according to your request and according to the provisions of Section II of this policy.
Some conditions may be included, please refer to the details below:

I. Cases of exchanging returns

1. Change payment according to customer demand (change delivery due to not satisfied)
All items purchased from Limota.vn and not on the limited list below can be returned within 07 days from the date of delivery (unless otherwise stated). We only accept returns for original products, and purchase documents (invoices, ex-warehousing, etc.) at Limota.vn & unused products, including and without term in:

In the original packaging, the original packaging and packaging are not torn
Full of parts, details, accessories.
Warranty stamps / stamps, brand stamps, technical instructions and gifts (if any), etc. must be complete and intact
There are no data in products with storage devices.
No dirt, scratches, breakage, damage, strange smell or signs of being washed or used
Limited list (products do not apply to pay back):

Depreciated products such as light bulbs, chargeable batteries.
Electronic products have been installed, such as TC switches.
Liquidation, promotion, gift products, products are exchanged from accumulated points
Note: Items returned without satisfying the above conditions will be automatically transferred back to the registered address according to your order information.

2. Change payment for subjective reasons from customers

2.1. Delivery is broken, wrong content or missing
Limota.vn encourages customers to check the outside condition of the container and product before payment to ensure that the goods are delivered according to the right kind, quantity, color according to the order and the party status. The outside is not affected (breakage / scratching). If this is the case, please refuse to receive the goods and / or immediately inform customer support for us to have a timely solution. (Please note that further testing steps such as product testing can only be accepted after the order is paid in full).

In case the customer has paid, received the goods and then found that the goods are broken, wrong content or lack of goods, please take photos of the product at the time of receipt from the carrier, and send to the box. Our mail to us to support the next steps such as changing / returning goods or sending missing products to you …

After 24 hours from the day you receive the goods, Limota.vn has the right to refuse support for complaints according to the above content.

2.2. Goods delivered with technical errors
The product is only considered a technical error when it is verified from the technical center or warranty center of our product or sales, technical department.

When you have problems with products ordered at Limota.vn, please take the following steps:

Step 1: Test yourself on how to use the product, the operations are guided in the “User manual” that comes with each product (if any).
Step 2: You contact the technical center / warranty in the instruction manual or warranty card of the product (if any). For some product lines without manuals / books, we often post usage details on the website in the product information page. Please visit and read this manual carefully.
Step 3: Within 07 days from the date of receiving the goods, if you are confirmed from the technical center or warranty center of the product or from us that the product has a technical error, please contact Contact us about the return delivery.
If you cannot contact the technical center / warranty of the product, contact us immediately

In our experience, more than half of the products returned for technical reasons after being tested by the technical department are evaluated to be in perfect use. Therefore, in order to save time and convenience for customers, please read the user manual (product or website) or contact directly with technical support of the product or Our Hotline to ensure that the product has been assembled, connected and operated correctly before shipping back to Limota.vn.

In case the returned product has no technical error from the manufacturer, but because you do not know how to use it, we will return the original product to you and you will bear the shipping cost. this again.

Note: For all kinds of smart plugs and switches, we do not accept to exchange or warranty if you are in the process of using, causing fire and relay due to using the wrong power consumption device. power, voltage, starting current strength of the design of the socket, switch, or lightning strikes, etc. leads to damage. This is not a technical fault of the device, but a mistake from not reading the manual carefully or not consulting before the technical consultant, you sympathize.

II. Refund method
Depending on the reason for returning product quality assessment results at the warehouse, Limota.vn will have the refund method with details as follows:

For more information or inquiries, please contact us via the support phone number or leave a message. Sincerely thank.

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